Customer Service Policy

Purpose

At A N'D MOBILEX, our goal is to provide every customer with respectful, reliable and professional service. We aim to make shopping with us simple, convenient and pleasant, whether you visit us in-store or contact us online.

Our Commitment to Customers

• Provide courteous and respectful service.
• Give clear and accurate product information whenever possible.
• Respond to customer questions and concerns in a helpful manner.
• Keep customers informed about product availability and delivery options.
• Handle customer information responsibly and respectfully.

Orders & Payments

Customers may place orders through WhatsApp or purchase directly in-store. Product availability should be confirmed before payment is made.

Payments may be made using available payment methods such as Scotiabank bank transfer or Lynk. An order is considered confirmed once payment has been received and verified.

Product Availability

Product availability may change without notice. If an item becomes unavailable after an enquiry, we will inform the customer and, where possible, suggest another suitable option.

Product Information

We aim to display accurate product names, prices, descriptions and images. Colours, packaging or appearance may vary slightly from photographs shown on the website.

Pre-Owned Products

Where a product is listed as pre-owned, customers will be informed of its condition before purchase. Customers are encouraged to review the product information carefully and ask any questions before completing payment.

Delivery

Delivery may be arranged through available services such as Knutsford Express, Doorway or Tara, depending on the customer's location.

Delivery times are estimates and may be affected by courier schedules, weather, holidays or other circumstances outside the control of A N'D MOBILEX.

Returns, Exchanges & Warranty

Return, exchange and warranty conditions may vary depending on the item purchased. Customers should keep their receipt or proof of purchase and contact us as soon as possible if there is a concern with an item.

Items must be returned in the condition required under the applicable product policy in order to qualify for an exchange or warranty assessment.

Customer Concerns & Complaints

If a customer has a concern about a product, order, delivery or service, we encourage them to contact us directly. We will review the matter and make a reasonable effort to provide a fair and timely response.

Respectful Communication

We are committed to treating customers respectfully and expect the same respectful communication when resolving questions, concerns or disputes.

Contact Us

For assistance with a product, order, delivery or customer service concern, please contact A N'D MOBILEX through our official WhatsApp channel.